Terms of Service
These terms govern every engagement with the studio. By commissioning work, you agree to them.
In these terms: "The Creativity Lab" means the digital studio based in Amsterdam, the Netherlands; "client" means the party with whom the agreement is concluded; and "services" means the work, such as web design, web development, AI automation and consulting.
These terms apply to all quotes, offers and agreements. Deviations apply only where agreed in writing. The client’s own general terms are expressly rejected.
Quotes are valid for 30 days and without obligation. Prices stated are exclusive of VAT unless otherwise indicated. An agreement is formed once the client accepts the quote verbally, in writing or by email.
We carry out the work to the best of our insight and craftsmanship and may engage third parties. Stated timelines are indicative and are not strict deadlines. Exceeding a timeline does not give rise to a right to compensation.
Invoices are payable within 14 days of the invoice date unless otherwise agreed. For projects above € 2,000, payment is in two equal parts (50/50). Late payment incurs statutory interest and reasonable collection costs.
All intellectual-property rights in the works we create remain with The Creativity Lab until full payment has been made. Upon full payment, the rights transfer to the client, with the exception of reusable components. We retain the right to show the delivered work in our portfolio.
Our liability is limited to the amount paid for the relevant engagement, capped at the amount invoiced over three months. We are not liable for indirect loss, lost profit or the failure of third-party services.
Either party may terminate the agreement in writing with a notice period of 30 days. Work already performed remains payable. For ongoing services a notice period of one month applies.
We are not obliged to perform in the event of force majeure, including outages at hosting providers, connectivity failures, power outages and pandemics.
These terms are governed by Dutch law. Disputes are, after an attempt at mutual resolution, submitted to the competent court in Amsterdam, the Netherlands.