AI Agents and Chatbots
An agent that knows when to act,
and when to hand over.
Chat, voice or email: the agent answers the common questions, takes the details, does the structured work and hands the rest to a person with full context. Handoff is designed in, not bolted on. And when plain automation is enough, we say so.
When this fits
- The same twenty questions arrive by mail, chat and phone, every day.
- Enquiries are answered the next day, and the fastest competitor wins the job.
- Your knowledge lives in documents and in heads, and nobody searches either.
- A chatbot was tried once, answered vaguely and was switched off.
What you get
- Custom AI agents & assistants
- Internal knowledge assistants
- Customer service agents
- Lead qualification agents
- Tool-using & action-taking agents
- Human handoff & escalation
How we work
- First conversation. Half an hour about how your business runs today, no slides. You leave with at least two concrete opportunities, even if we never work together.
- Audit and first build. We map the workflow, agree a fixed scope for one step and build the first agent within two to four weeks, trained on your own material, in the tools you already use.
- Live, with monitoring. Every system gets a number before we start (hours saved, response time, error rate), monitoring and alerts, and a human check wherever it matters.
- Yours, documented. Everything runs in your accounts, under your control, with documentation and a data processing agreement. You can stop at any time without anything grinding to a halt.
What we ask of you: access to the tools you use today, one point of contact on your side and an hour a week for check-ins in the first weeks. You do not need documentation; we write it.
Real projects
In CalcAI a language model drafts a quote from a plain-language job description and a person checks and sends it. In Kassabon.ai an assistant drafts a warranty claim under consumer law that the user sends. Both show the split we build into every agent: the model proposes, the engine or the person decides.
See AI automation when fixed rules are enough. See AI strategy if you want the workflow mapped first.
